Shipping out after you check the QC video

2020-08-13

1. Our quality check process

Customer can check the procedure below. It illustrates how we conduct the process of quality check and order pack

2. We will only ship out customer's item after customer confirms the QC video

We will only ship out customer's item after customer confirms the QC video. If you are not satisfied with the product quality or you want to check more details with the product, we will stop shipping until you get a satisfied result. Before you confirm the quality, you can cancel the order anytime.

IMPORTANCE NOTCE: if customer didn't reply us within 16 hours after we share the QC video, it means that the customer agrees to ship the product by default

3.What does the QC video look like?

We will take a 60s long quality check video with name paper for every customer before product shipped out, which is like the pic shows below.

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If you have any qustion, you can chat with us online or contact us via info below:

-Instagram: @flam_cusreview
-WhatsApp:+86 152 2830 4189  /   +86 156 7671 7421 
-Email: customerservice@flamsneaker.com

Our working hour is Monday to Saturday:  (UTC+8)  9.30am to 10pm. However, it doesn't mean we won't reply you at rest time. We will reply you at first time as long as we see your message.