How can I contact you?

The are three main ways to contact us.

-Instagram: @flam_cusreview

-WhatsApp:+86 152 2830 4189  &  +86 156 7671 7421

-Email: customerservice@flamsneaker.com

What's your work hour?

How to order and what the payment method do you offer?

It depends on what payment method you are going to use to purchase the product. You can add the shoes to cart and follow the steps to checkout directly.
We support 4 payment methods:

-PayPal (Recommended). It's safe and easy. If you don't have PayPal account, you can sign up an account via this official link. It will only take 3 mins.https://www.paypal.com/welcome/signup

-Credit Card. We support Visa, Master Card, JCB, AE and etc., Please no worries, we won't record any card info. Your payment will be reviewd by bank firstly. If it is failed, you will get refund immediatly. You also can call your bank to pass the payment.

-Western Union. Please contact us to provide the WU info.  

-Wire. Please contact us to provide the wire info. 

How can I get discount price if I want to order in bulk?

Please contact our customer support team to check the discount price by offering us the goods list details. We will adjust the price for you. More items will get more discount.

What happens If the shoes I ordered had been sold out?

We will inform you about it to let you choose to wait , replace or get a refund of your order. 

Will I get scammed if I sent money to you?

No, we never scam people. If we did it, that means we try to destroy our life and humanity. We wish we could do this business a long time and build a strong relationship with every customer. We are a team who love sneaker culture also. We won't do anything to hurt the people who trust us. That's the principle we never break.

How do you package orders?

We will use a very hard box to pack your items. Please no worries, it won't be damaged.

Do you provide QC picture or video?

This is necessary work that we must do for our customers. We will take a video for every customer before shipping. Customer has 16 hours to decide ship or not. Btw, we strongly suggest customers following us on Ins or add our Whatsapp, so that we can share a clear video with you. 

Why you guys don't reply my message for more than 4 hours?

We located in China, our time zone is not the same as yours if you from a different area. If we don't reply to you, it means we are already off the work. Please no worries, we will reply you at first time as long as we see your message

When will you ship my order out?

We will ship your items in next 4-6 days after you place the order. This because factory needs time to prepare your stuff and we need to make sure you will finally receive a perfect sneaker from FLAM. We really appreaciate your patience. Before shipping out, we will take a QC video for you.

Delay happens for these reasons: Weather /Holiday/Out of stock issue /Shoes quality not good/Custom routine check,so we need times to exchange new pairs.

Do I need to pay duty tax?

Normally no, because we will send the package as a gift,and declare it as low price, but it still will be happened like 1% that you need to pay duty. Please pay duty on your side if this happened.

What happens If my package got seized by custom?

If the shipping company tells you they need some information about the package, please contact with us first, we will offer you the information that they need to help the package go through. However, if custom seized the package by your country, they norally want you to pay the tax. Please pay it. If the custom staff says your packeage is already destroyed, no worries, they still want to tax you. However if it really happens, we will offer you a 50% discount code and you can buy again, we will take the QC video for you again and send it via FedEx. If the custom seized the package by our side, we will refund customer all or send a new product.